When I was at the check out at J.C. Penney's yesterday, there was a woman in front of me that spoke broken english. I noticed that the sales lady seemed angry and was not very nice to her when she asked how much everything was as she was scanning it. Another sales lady came over to check me out. The customer then asked the sales lady another question and the sales lady started SCREAMING "I don't understand what you're saying." The customer repeated herself several more times as the sales lady continued to yell, "I don't understand what you are saying." Finally she said she was calling the manager. I asked the customer to tell me what she wanted and I think she wanted the clothes rung up again because she didn't think the price was right. I now wish I would have told that sales lady there was no reason to be so rude but instead I told my sales lady that I worked in retail before and would NEVER treat a customer like that.(she said nothing) When the manager came I told her I thought she wanted to check out again and I heard the customer tell her the sales lady was rude to her.(manager said nothing) After I walked away I told my girlfriend I felt like saying something to the manager but at the same time didn't want to poke my nose into something that wasn't any of my business. I wouldn't want to be the cause of the sales lady being fired yet maybe she deserved to be. I wondered what more I could have done for that customer as she was treated awful.
Come to find out, that customer may have been right about thinking the total of her purchase was wrong. Twin bought a pencil skirt that was marked $4.99 only to find out this morning when looking at her receipt that she was charged $7.00. Not enough price difference to complain about as it is still a great deal, but it just goes to show that things don't always ring up right at the register.
While this was all happening I didn't know what to do or think, it was so out of the ordinary. With the sales lady and managers attitude it probably wouldn't have made a difference anyway but I still wonder if I could have done something more.
